Return Policy

Right of Cancellation

if you are a consumer according to § 13 BGB, you can revoke your contractual statement within 14 days, without indicating the reasons why, in text format (e.g. letter, fax, email) or, if you receive the goods before expiry of this term, by returning the goods. This 14-day period shall begin after receipt of this notification in text form, but not before receipt of the goods by the recipient (in the event of recurring deliveries of the same kind of goods, not before receipt of the first partial delivery), nor before fulfilment of our notification requirements as per article 246 section 2 in connection with section 1 (paragraphs 1 and 2) of the Introductory Statute to the Civil Code (EGBGB) and our obligations as per section 312g (paragraph 1 clause 1) of the German Civil Code (BGB) in connection with article 246 section 3 of the Introductory Statute to the Civil Code (EGBGB). Timely delivery of the cancellation notice or the goods shall suffice for observance of the cancellation period.
The cancellation is to be addressed to:

Lauffenmühle GmbH & Co. KG
Geschäftsführer: Volker Steidel, Werner Ritzi
Kadelburger Str. 11, 79787 Lauchringen
Fax 0049 7741 / 602 202

Effects of Cancellation

In the event of an effectual cancellation, both parties shall return any goods/services/payments and any benefits obtained (e.g. interest) to the other party. If you are unable to return all of the goods as well as the benefits (e.g. benefits of use) received in full, or if you are only able to return/transfer them in a deteriorated condition, then you must provide us with appropriate compensation. For deterioration of goods and for benefits obtained, you shall only be required to provide compensation insofar as the benefits or the deterioration is attributable to handling the goods outside the scope of testing their characteristics and functioning. “Testing their characteristics and functioning” shall mean trying out and inspecting the goods in question as would be possible and customary in a retail outlet, for instance. Goods that can be sent in parcels can be returned at our risk. You must cover the regular costs of return shipment if the goods delivered are in accordance with the order and if the price of the goods being returned does not exceed €40 or, in the case of higher prices, if you have not yet returned the goods in question or remitted the contractually agreed instalment by the end the cancellation period. In other cases, the return shipping costs are free of charge for you. Goods that cannot be sent in a parcel will be collected from you. Obligations to provide reimbursement for payments must be met within 30 days. For you, this 30-day period begins when you send your notice of cancellation or return the goods; for us, it begins on their receipt.

The right to cancellation does not apply if the goods ordered were prepared according to customer specifications or custom manufactured (e.g. smaller units than 1 Roll (< 120m), special dyes, etc.),Flaw determination for first quality choice is defined by max. 20 flaws per roll. One roll can consist of two sections, provided that the smaller section is longer than 15m.